We are publishing a concise overview of how monthly fees are tracked, how mobile-money submissions are verified, and where families can ask questions if something does not look right on their statement.
Fees are quoted in RWF. When you submit a payment reference, please allow up to two working days for manual verification — our admin team matches references against bank or mobile-money records before the player’s profile is updated.
Key dates
Invoice reminder — sent by email at the start of each billing period.
Grace window — communicated clearly in the same message; we avoid surprise penalties.
Support — reach the office during published hours via phone or the contact page.
“Clarity for parents means fewer distractions for players. If in doubt, ask — we would rather fix a small issue early.”
If your child is registered across more than one programme element, you will see separate line items so you can reconcile easily. Thank you for helping us keep administration smooth for every squad.
